SOMA360 Health Privacy Policy
Last Updated: 7 July 2026

1. Introduction
At SOMA360 Health ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information with transparency, integrity and care. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our services, join our programmes or otherwise interact with us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy laws. By using our website and services, you acknowledge that you have read this Privacy Policy.

2. Who We Are
SOMA360 Health provides holistic health coaching, personal training, movement coaching, nutrition education, corporate wellbeing services, workshops, digital programmes and educational resources designed to support long-term health and wellbeing.
If you have any questions about this Privacy Policy, please contact us:

SOMA360 Health
Email: info@soma360health.com
Website: www.soma360health.com

3. Information We Collect
Depending on how you interact with us, we may collect the following information.

Personal Information

• Full name

• Email address

• Telephone number

• Postal address

• Date of birth (where required)

• Emergency contact details

• Payment information (processed securely through third-party providers)

 

Health and Lifestyle Information
Where necessary to provide coaching services, we may collect information including:

• Medical history

• Current medications

• Allergies

• Exercise history

• Lifestyle habits

• Nutrition information

• Sleep patterns

• Stress levels

• Health goals

• Coaching notes

• Progress measurements

• Photographs (only with your consent)

 

This information is considered special category personal data under UK GDPR and is handled with additional care and confidentiality.

 

Website Information
When you use our website we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• Cookie information

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4. How We Collect Information
We collect information when you:

• Visit our website

• Complete a contact form (In-person or digitally)

• Subscribe to our newsletter

• Book a consultation

• Purchase a programme

• Join a membership

• Complete health questionnaires

• Attend coaching sessions

• Participate in workshops or events

• Contact us via email or social media

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5. How We Use Your Information
We use your information to:

• Provide coaching services

• Deliver personal training programmes

• Create personalised wellness plans

• Respond to enquiries

• Process bookings and payments

• Manage memberships

• Deliver digital products

• Communicate appointment reminders

• Send newsletters (where consent has been given)

• Improve our services

• Maintain client records

• Meet legal obligations

• Protect against fraud and misuse

We only collect information that is relevant and necessary.

6. Our Lawful Basis for Processing
Under UK GDPR we rely on one or more of the following lawful bases:

 

Contract
To provide the coaching, training or services you have requested.

 

Consent
Where you choose to subscribe to marketing communications or provide health information that requires explicit consent.
You may withdraw consent at any time.

 

Legitimate Interests
To improve our services, maintain our business operations and respond to enquiries where this does not override your privacy rights.

Legal Obligation
Where processing is required to comply with applicable laws.

7. Marketing Communications
If you subscribe to our mailing list, we may send:

• Health tips

• Educational content

• Newsletters

• Programme updates

• Promotions

• Event information

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will never sell your personal information to third parties for marketing purposes.

8. Cookies
Our website uses cookies to:

• Improve website functionality

• Analyse website performance

• Remember user preferences

• Enhance your browsing experience

You can control cookies through your browser settings or through our cookie consent banner.
For more information, please see our Cookie Policy.

9. Sharing Your Information
We only share personal information where necessary.
This may include trusted service providers such as:

• Secure payment processors

• Website hosting providers

• Email marketing platforms

• Appointment booking systems

• Secure cloud storage providers

• IT support providers

• Professional advisers (where legally required)

These providers only receive information necessary to perform their services and are required to protect your information.
We do not sell personal information.

10. International Data Transfers
Some third-party providers may store data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

11. How We Protect Your Information
We take appropriate technical and organisational measures to safeguard personal information, including:

• Password-protected systems

• Secure cloud storage

• Encryption where appropriate

• Restricted access to client information

• Regular software updates

• Secure payment processing

• Confidential handling of health information

Although we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

12. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting and insurance requirements.
When information is no longer required, it will be securely deleted or anonymised.

13. Your Rights
Under UK GDPR you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information where applicable

• Restrict processing

• Object to certain processing activities

• Withdraw consent

• Request transfer of your information (data portability)

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details provided below.

14. Children's Privacy
Our services are intended for individuals aged 18 and over unless a parent or legal guardian has provided consent for participation.
We do not knowingly collect personal information from children without appropriate consent.

15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We encourage you to read their privacy policies before providing personal information.

16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.
The latest version will always be available on our website.
Your continued use of our website constitutes acceptance of any updates.

17. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:

SOMA360 Health
Email: info@soma360health.com
Website: www.soma360health.com

If you are not satisfied with our response, you have the right to contact the UK's data protection regulator:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113

© 2026 SOMA360 Health. All Rights Reserved.