SOMA360 Health Shipping Policy

Last Updated: 7 July 2026

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Thank you for shopping with SOMA360 Health.

This Shipping Policy explains how we process and deliver physical products purchased through our website.

If you have any questions regarding your order, please contact us before placing your purchase.

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1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will be processed on the next business day.

During busy periods, promotional launches or seasonal holidays, processing times may be slightly longer. If significant delays occur, we will notify you by email.

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2. Shipping Locations

We currently ship throughout the United Kingdom.

International shipping may be offered in the future. If international delivery becomes available, shipping options, delivery times and applicable customs charges will be displayed during checkout.

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3. Delivery Times

Estimated delivery times after dispatch are:

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Delivery Service| Estimated Delivery Time

 

Standard UK Delivery

2–5 business days

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Express UK Delivery (where available)

1–2 business days

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Delivery estimates are provided as guidance only and cannot be guaranteed.

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4. Shipping Costs

Shipping charges are calculated at checkout based on:

• delivery location;

• parcel size and weight;

• selected delivery service.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

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5. Order Confirmation and Tracking

Once your order has been dispatched, you will receive a confirmation email.

Where available, tracking information will also be provided so you can monitor your delivery.

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6. Digital Products and Coaching Services

Many SOMA360 Health products are delivered digitally and therefore do not require shipping.

These include, but are not limited to:

• Online coaching programmes

• Personalised workout plans

• Nutrition guides

• Downloadable resources

• E-books

• Digital journals

• Online courses

• Membership access

• Webinar recordings

Access instructions will normally be sent by email shortly after your purchase has been confirmed.

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7. Incorrect Shipping Information

Please ensure your delivery details are accurate before completing your order.

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SOMA360 Health cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

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If an order is returned due to an incorrect address, additional postage costs may apply before the order can be resent.

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8. Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact us.

We will work with the delivery provider to investigate the issue and keep you informed throughout the process.

Please note that delivery delays caused by circumstances outside our reasonable control (including severe weather, postal disruptions, industrial action or customs delays) may affect delivery times.

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9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• your order number;

• a description of the damage; and

• clear photographs of the damaged item and its packaging.

Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights.

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10. Missing Items

If any items are missing from your order, please notify us within 7 days of receiving your parcel.

We will investigate and resolve the matter as quickly as possible.

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11. Delivery Responsibility

Ownership of physical goods passes to you once your order has been delivered to the address provided during checkout.

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12. Contact Us

If you have any questions regarding shipping or your order, please contact:

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SOMA360 Health

Email: info@soma360health

Website: www.soma360health.com

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We aim to respond to all enquiries within 1-3 business days.

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© 2026 SOMA360 Health. All Rights Reserved.