SOMA360 Health Refund Policy

Last Updated: 7 July 2026

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At SOMA360 Health, we are committed to providing high-quality coaching, education and customer service. This Refund Policy explains your rights and our approach to refunds for coaching services, memberships, digital products and physical goods.

By purchasing from SOMA360 Health, you agree to this Refund Policy.

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1. Coaching Services

This section applies to:

• One-to-one Personal Training

• One-to-one Health Coaching

• Online Coaching

• Group Coaching

• Corporate Wellness Services

• Workshops

• Consultations

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Before Your Programme Begins

If you cancel before your programme or booked service begins, you may be eligible for a refund, less any non-refundable administration or booking fees where applicable.

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After Coaching Has Started

Once coaching has commenced, refunds are generally not available for completed sessions or services already delivered.

Where a programme consists of multiple sessions, refunds for unused sessions may be considered at our discretion, taking into account the work already completed and any personalised resources provided.

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2. Session Cancellations

Clients are responsible for attending scheduled sessions.

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If you need to cancel or reschedule a coaching or personal training session, we require at least 24 hours' notice.

Where at least 24 hours' notice is given:

• your session may be rescheduled, subject to availability.

Where less than 24 hours' notice is given, or if you do not attend without notice:

• the session will normally be treated as completed and no refund or replacement session will be offered, except in exceptional circumstances.

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3. Memberships

Membership payments are non-refundable once the membership period has started.

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If you choose to cancel your membership:

• cancellation will prevent future renewals where applicable; and

• you will continue to have access until the end of your current paid membership period unless otherwise stated.

No partial refunds are provided for unused membership time.

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4. Digital Products

This includes:

• Workout programmes

• Nutrition guides

• Downloadable resources

• E-books

• Digital journals

• Online courses

• Templates

• Educational materials

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Due to the nature of digital content, refunds are generally not available once access has been granted or the download has begun, except where required by UK consumer law.

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If a digital product is faulty, inaccessible or materially different from its description, please contact us and we will work to resolve the issue. Where appropriate, you may be entitled to a repair or replacement under your statutory rights.

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5. Physical Products

If you purchase physical products from SOMA360 Health, such as branded clothing, equipment or printed materials, you may return eligible items in accordance with your statutory rights.

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To qualify for a return:

• the item must be unused;

• it must be in its original condition;

• it should be returned in its original packaging where reasonably possible; and

• you should contact us within 14 days of receiving your order if you have changed your mind, as provided by the Consumer Contracts Regulations 2013.

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Returned items should be sent back within 14 days of notifying us of your decision to cancel.

Unless the item is faulty or incorrect, the cost of returning the item is your responsibility.

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6. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery.

Where appropriate, we will offer:

• a replacement;

• a repair;

• an exchange; or

• a full refund,

in accordance with your legal rights under the Consumer Rights Act 2015.

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We may request photographs of the item and its packaging to assist with our assessment.

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7. Refund Processing

Where a refund is approved, it will normally be processed using the original payment method.

Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

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8. Exceptional Circumstances

We understand that unexpected situations can arise.

Requests outside this policy may be considered on a case-by-case basis at our discretion. Any goodwill gesture does not create an obligation to provide refunds in future cases.

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9. Your Statutory Rights

Nothing in this Refund Policy affects or limits your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

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10. Contact Us

If you have any questions regarding this Refund Policy or wish to discuss a refund or return, please contact:

 

SOMA360 Health

Email: info@soma360health.com

Website: www.soma360health.com

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We aim to respond to all refund enquiries within 2-5 business days.

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© 2026 SOMA360 Health. All Rights Reserved.